Employees must be trained in the following areas to effectively direct the shelter-in-place of transient populations:
- The location and capacity of all areas of refuge inside the facility, which must be identified before any incident happens
- Proper operation of escalators and elevators to insure that guests with special needs are cared for
- Roles and responsibilities for all staff members
- Communications to other staff--how to use radios, etc., with whom they are to communicate, and what information they must convey
- Communications to visitors--what message they need to communicate to visitors and how that message should be delivered